At syok99, your personal data is treated with the same care we apply to your funds — securely, transparently, and strictly on a need-to-know basis. This Privacy Policy explains exactly what we collect, why we collect it, and what rights you hold over your own data.
See also our Terms & Conditions.
This Privacy Policy ("Policy") describes how syok99 ("syok99", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "User", "Player") who access or use the syok99 online gaming platform at https://syok99.cam ("Platform").
syok99 is committed to protecting the privacy and personal data of all users, including the large and valued community of Malaysian players we serve across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and the rest of Malaysia. This Policy is designed to give you full transparency over how your data is handled from the moment you visit our site to the moment you close your account — and beyond, where legal obligations require us to retain certain records.
By registering an account, making a deposit, or otherwise using the syok99 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not consent, please refrain from using the Platform.
This Policy should be read alongside our Terms & Conditions, which govern the overall agreement between you and syok99 regarding Platform use.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably identify a living individual, including name, email address, identity document number, IP address, payment account details, and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, deletion, or any other handling of that data. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. For all data collected via the syok99 Platform, syok99 is the Data Controller. |
| "Third-Party Processor" | A service provider engaged by syok99 to process personal data on our behalf under a data processing agreement, such as payment gateways, identity verification services, and cloud infrastructure providers. |
| "KYC" | Know Your Customer — the identity and document verification process we are required to conduct under our international gaming licence obligations. |
| "Cookies" | Small text files placed on your device by the Platform to recognise your browser session, store preferences, and collect usage data. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a defined purpose. |
The Data Controller responsible for personal data collected and processed via the syok99 Platform is the operating entity behind syok99, operating under its international gaming licence. syok99 is the sole Data Controller for all personal data collected from Platform users.
For all privacy-related enquiries, data subject requests, or concerns about how your personal data is being handled, please contact our designated Data Privacy contact at [email protected]. We will acknowledge all privacy-related correspondence within five (5) business days.
The categories of personal data we collect from users of the syok99 Platform are set out below. We collect only the data reasonably necessary for the purposes described in this Policy.
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, MyKad number or passport number, photograph or selfie (for KYC verification). |
| Contact Data | Email address, mobile phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru). |
| Account Data | Username, encrypted password hash, account registration date, account status, communication preferences. |
| Financial Data | Payment method identifiers (e.g., Touch 'n Go eWallet account reference, Maybank / CIMB / Public Bank account number, DuitNow / FPX transaction references), deposit and withdrawal amounts, transaction history, balance records. |
| Gaming Activity Data | Bet history, game session logs, win/loss records, bonus redemption history, responsible gambling tool settings (deposit limits, self-exclusion status). |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone, session duration, referring URL, pages visited. |
| Communications Data | Records of live chat, email, and WhatsApp support interactions; complaint and dispute correspondence; survey responses. |
| Marketing Data | Promotion preferences, opt-in/opt-out status for email and SMS marketing, response rates to promotional campaigns. |
We do not intentionally collect special category ("sensitive") personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data beyond what is strictly required for identity verification under our KYC obligations.
We collect personal data through the following channels:
syok99 processes your personal data only for lawful, clearly defined purposes. The primary purposes for which your data is used are:
| Purpose | Description |
|---|---|
| Account Administration | Creating, maintaining, and managing your syok99 player account, including authentication, balance management, and preference settings. |
| Identity Verification (KYC) | Verifying your identity, age (21+), and payment method ownership in compliance with our international licensing obligations and anti-money laundering requirements. |
| Payment Processing | Facilitating deposits and withdrawals via Malaysian payment methods (Touch 'n Go, DuitNow, FPX, Boost, GrabPay, Maybank, CIMB, Public Bank, cryptocurrency) and recording transaction history. |
| Platform Security & Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, account takeover, collusion, bonus abuse, and other prohibited conduct described in our Terms & Conditions. |
| Regulatory Compliance | Meeting our obligations under our international gaming licence, including record-keeping, AML reporting, and responding to lawful requests from regulatory or law enforcement authorities. |
| Customer Support | Handling enquiries, resolving disputes, processing complaints, and providing account assistance through our 24/7 multilingual support team. |
| Responsible Gambling | Administering deposit limits, loss limits, self-exclusion orders, session reminders, and other responsible gambling tools associated with your account. |
| Platform Improvement | Analysing anonymised and aggregated usage data to improve the syok99 Platform, game offering, and user experience for Malaysian players. |
| Marketing Communications | Sending promotional offers, bonus notifications, and relevant gaming content — only to users who have opted in to receive such communications. |
syok99 processes personal data on the following legal bases, depending on the purpose of processing:
syok99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data only in the following limited circumstances:
syok99 retains personal data for no longer than is necessary for the purposes for which it was collected, taking into account our legal and regulatory obligations. The general retention framework is as follows:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | For the duration of the active account, plus a minimum of five (5) years following account closure, or as required by applicable licensing and AML regulations. |
| Financial Transaction Records | Minimum of five (5) years from the date of the transaction, in accordance with anti-money laundering record-keeping requirements. |
| KYC Documentation | Minimum of five (5) years following the end of the business relationship (account closure), or longer if required by regulatory obligation. |
| Gaming Activity Logs | Two (2) years from the date of activity for routine operational records; longer where a dispute, investigation, or regulatory inquiry is ongoing. |
| Customer Support Records | Three (3) years from the date of the last interaction, or longer where the interaction relates to an unresolved dispute. |
| Marketing Preferences | Until you withdraw consent or close your account, whichever is earlier. |
| Technical / Log Data | Up to twelve (12) months from collection, unless required for active fraud investigation or regulatory inquiry. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual.
syok99 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:
While we apply all reasonable security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for notifying syok99 immediately at [email protected] if you suspect any unauthorised access to your account.
The syok99 Platform uses cookies and similar tracking technologies to operate effectively, personalise your experience, and analyse how the Platform is used. The categories of cookies we use are:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — session management, login authentication, security tokens. Cannot be disabled without preventing core Platform functionality. | Session / up to 1 year |
| Functional | Remember your language preference, display settings, and responsible gambling tool configurations (e.g., deposit limit settings). | Up to 1 year |
| Analytics | Collect anonymised usage data to help us understand how pages are used, which games are most popular, and where users experience difficulties — enabling Platform improvement. | Up to 2 years |
| Security & Fraud Detection | Assist in identifying suspicious behaviour, bot activity, and multi-account use by tracking device fingerprints and session patterns. | Up to 1 year |
syok99 does not use third-party advertising or retargeting cookies. We do not allow external advertisers to place cookies on the Platform.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For most Malaysian users, the default browser settings on Chrome, Safari, or Firefox on mobile are compatible with all functional cookies on syok99.
As a user of the syok99 Platform, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting our Data Privacy team at [email protected]. We will respond within thirty (30) calendar days of receiving a valid request.
Request a copy of the personal data syok99 holds about you and information about how it is used.
Request correction of any inaccurate or incomplete personal data held in your account or records.
Request deletion of your personal data where there is no compelling reason for its continued processing, subject to legal retention obligations.
Request that we temporarily halt the processing of your data while a dispute or accuracy concern is under investigation.
Request a machine-readable export of the personal data you provided to syok99, where technically feasible.
Object to processing of your data where it is based on our legitimate interests, including profiling for direct marketing.
Where processing is based on consent (e.g., marketing emails), withdraw that consent at any time with immediate effect, without affecting lawfulness of prior processing.
Request human review of any significant decision made about you solely by automated processing where it has a material effect on your account.
syok99 may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, sports betting offers, and platform updates — but only if you have explicitly opted in to receive such communications during registration or via your account settings.
We do not use your data for any third-party advertising programme. We do not share your contact details with external advertisers or marketing agencies.
You may unsubscribe from marketing communications at any time by:
Opting out of marketing communications does not affect your ability to receive essential transactional communications, such as withdrawal confirmations, KYC verification updates, account security alerts, or important Platform notices. These are sent regardless of marketing preference as they are necessary to operate your account.
syok99 does not knowingly collect personal data from any person under the age of 21 years. Our Platform is strictly for adults aged 21 and above. We implement mandatory age verification as part of the registration and KYC process to prevent underage access.
If syok99 becomes aware that personal data has been collected from a person under 21 years of age, we will:
Parents and guardians who believe their minor child may have accessed or registered on the syok99 Platform should contact us immediately at [email protected]. We will investigate and act promptly.
As an internationally operating platform, syok99 may transfer and process your personal data in jurisdictions outside Malaysia, including the jurisdiction where our gaming licence is held and where our cloud infrastructure providers operate.
Where such transfers occur, syok99 takes all reasonable steps to ensure that your personal data receives an equivalent level of protection to that applicable in your home jurisdiction. Safeguards we employ include:
Malaysian users should be aware that the Personal Data Protection Act 2010 (PDPA) governs the collection and processing of personal data in Malaysia. syok99 takes compliance with applicable Malaysian data protection principles seriously, including the requirements for purpose limitation, data integrity, and security.
syok99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform operations. When material changes are made, we will:
Your continued use of the syok99 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically — at least every three (3) months — to remain informed of how your personal data is handled.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by syok99, please contact our Data Privacy team through the following channels:
Where your data subject request concerns responsible gambling tools (self-exclusion, deposit limits), please also visit our dedicated Responsible Gambling page for specialised guidance and support resources.
Privacy protection at syok99 is not a compliance exercise — it is a core operating value. Here is a plain-language summary of the key ways we keep your data safe and your rights respected.
All data sent between your device and syok99's servers is protected with 256-bit SSL/TLS encryption. Your information cannot be intercepted in transit — whether you are playing from Kuala Lumpur or anywhere across Malaysia.
Your personal data is never sold, rented, or traded to third parties for their own commercial or marketing use. Full stop. Any third party we work with is contractually bound to our data protection standards.
We collect only the personal data we genuinely need to operate your account, verify your identity, process payments, and keep the Platform secure. No excessive collection, no data harvesting.
Access, rectify, delete, or port your data at any time by contacting our support team. We respond to all data subject requests within 30 calendar days and take every request seriously.
We do not keep your data indefinitely. Financial and identity records are retained only for the periods mandated by our licensing and AML obligations. After that, data is securely deleted or anonymised.
You will never receive a marketing email from syok99 without first giving your explicit consent. And withdrawing that consent is simple — one click, immediate effect, no questions asked.
Your privacy, your data, and your funds are protected by our full suite of security, licensing, and responsible gambling measures. Explore the platform built for Malaysian players.
For players aged 21 and above only. Please gamble responsibly.